Privacy Policy
TMB Records, Inc. is 100% committed to upholding your privacy and take it very seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.
Remember that your use of TMB Records Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
You may print a copy of this Privacy Policy by clicking here. If you have a disability, you may access this Privacy Policy in an alternative format by contacting gina@tmbrecords.com
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
HOW DO WE USE YOUR INFORMATION?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (Your information helps us to better respond to your individual needs.)
- To improve customer service (Your information helps us to respond more effectively to your customer service requests and support needs.)
- To process transactions. Your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
YOUR CONSENT
By using our site, you consent to our web site privacy policy.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us at gina@tmbrecords.com
PLEASE READ!
If you’re looking to return or exchange your order (excluding semi-custom & custom orders), we’re here to help! All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes must be included with your return. Please note discounted items are final and cannot be returned or exchanged.
You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee). To initiate a return or exchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Please note, we can’t process refunds more than 30 days after the date of shipment.
- INTERNATIONAL RETURNS & EXCHANGES -
If you’re looking to return orexchangeyour order (excluding semi-custom & custom orders), we’re here to help! You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee and shipping cost). To initiate a return orexchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
- RETURNS PROCESS FOR INTERNATIONAL ORDERS -
1. Purchase your own shipping label through your carrier of choice. All returns can be shipped to: your address?
2. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.
3. Seal the box and return it to us! Please save your tracking number in the event you need to track your package.
4. Once we receive your return, we will refund your original form of payment. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. Any returns postmarked after thirty (30) days of receipt by the customer, will be refused and the item(s) returned to sender. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item had arrived damaged).
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.
- TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS) -
You are responsible for any additional taxes and duties.
We are so sorry, but we cannot pre-determine customs fees and TMB Records is not responsible for any fees charged by customs. If you decide to refuse any shipments from TMB Records, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TMB Records. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Once your package has been received at TMB Records your refund or store credit will be processed within five (5) business days of receipt. Refunds will be credited back to your original method of payment. If you wish to make an exchange, please email you returns@tmbrecords.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged). TMB Records ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.