F.A.Q
Q. How do I submit my order?
A. Your order process is started by submitting the inquiry form and once you
have completed payment via credit card or PayPal.
Q. What is the cost for design?
A. Semi-custom design is complimentary, full-custom without a logo is $250,
and full-custom including a logo is $300.
Q. Does my order have to be paid in full?
A. Yes, your order must be paid in full.
Q. What is the order minimum?
A. For all custom sublimated apparel items the minimum is 3 and for all
accessories the minimum is 10. For all custom cotton casual wear the
minimum is 12 units per style.
Q. I’m ordering for men and women. Can I order a mix of both to meet the
minimums?
A. Yes on all custom sublimated gear. For cotton casual embroidered or
screen printed items, each style is a 12 unit minimum and cannot be mixed
and matched.
Q. Can I add on to my order after it has been submitted?
Q. Can I request a sample before confirming/submitting my order?
A. We are happy to ship you a sample. Please reach out to
sales@tmbrecords.com to request the sample item. You will have to
complete a credit card authorization form and will be charged for the cost of
the item if it is not shipped back within 30 days of receiving it.
Q. How long does it take to receive my order?
A. TMB Records and all affiliated brands (WEPNZ, Razalife & Big Boned Brigade)
take great pride in providing customized, high quality products with the
fastest production time in the industry. If you have a deadline for your order,
please note it in your cart or reach out directly and we will ensure that we do
all within our power to accommodate your request.
DESIGN PRODUCTION:
Draft Modifications : 1-2 business days
Semi-Custom Design:
1st Draft : 1-2 business days
Draft Modifications: 1 business day
Product Manufacturing:
15-21 days
Shipping Speed (Selected at Checkout or with your Sales Representative):
UPS 2nd Day Air
Q. Do you shop internationally?
aware of the date on the form.
Q. Can I expedite my order?
A. Please reach out to sales@tmbrecords.com if you are interested in
expediting your order and we will do our best to accommodate your request.
Please note that expediting fees will apply.
DESIGN:
Q. Who will design my apparel?
A. One of our talented in-house graphic designers will help bring your dream
to life. We do accept outside design in the correct format.
Q. How long does it take to receive the first design proof?
A. Please see answer above.
Q. How many rounds of revisions can I make?
A. We offer a FLAT FEE for design of $250 with an appropriately formatted
team logo. If a logo needs to be designed as well, a flat fee of $300 will be
charged. This includes as many revisions and adjustments as are required to
complete your design with 100% satisfaction.
Q. What is the correct format to submit design?
A. SVG, EPS, or Ai Files. These are considered vector artwork which is
comprised of points, lines, and curves that are scalable without causing
distortion, blurriness, or pixilation. If your submitted artwork does not meet
minimum resolution requirements, we are happy to rebuild the file for you in
high quality print value. This may incur an additional fee, depending on the
quality of submitted art files. Please submit files to design@tmbrecords.com
to inquire about convertibility.
Q. Where can I add my logo(s)
A. We do not want to limit the ideas of our customers, but there are some
areas that aren’t possible for printing such as: under the collar, cuffs, and
gloves.
Q. Can I use a design on multiple styles of apparel?
A. Yes you can.
Q. Can we have artwork crossover seam?
A. We cannot guarantee perfect alignment across panels. Screen printed art
cannot be applied over seams.
modify placement within reason and work it into your design. You may
however choose what color these are.
Q. Can I add sponsor logos?
A. A complete list of sponsored logos must be submitted in the correct
format (please see above).
COLOR:
Q. I have specific color requirements. Do you match colors or can you match
our previous jersey colors?
A. We will do our best to match colors as long as you have the proper
Pantone. Please be as specific as possible with the color or provide the
Pantone code. We will match your PMS color within 10% margin but
ultimately it depends on the fabric.
Q. Will the colors on my computer match what is being printed?
A. Not exactly. Often times there can be some differences between what is
on-screen and what is printed on fabric. This is dependent on your computer
screen’s display settings. In order to ensure you are choosing the most
consistent color reference view on a high resolution, large screen.
PRODUCTION:
Q. What is the dye sublimation process?
A. Dye sublimation is a printing process. Artwork is transferred directly to
fabric using a press. This permanently embeds the links into the fibers of the
fabric. This is a simple and clean process that allows for multiple colors and
detailed artwork with minimal restrictions.
Q. Why does my garment look different in person than on my computer?
A. Often times there can be some differences between what is seen on-
screen and what is printed on fabric. This is dependent on your computer
screen’s display settings which we do our best to account for.
Q. Can we align artwork across seams?
A. We cannot guarantee that artwork will line up or align across seams.
Screen printed designs cannot be applied across seams.
Q. Will artwork look the same on all sizes?
for each group sizes XS-2XL. We specifically scale to size to generate the
best art and proportion possible.
PLEASE READ!
If you’re looking to return or exchange your order (excluding semi-custom & custom orders), we’re here to help! All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes must be included with your return. Please note discounted items are final and cannot be returned or exchanged.
You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee). To initiate a return or exchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Please note, we can’t process refunds more than 30 days after the date of shipment.
- INTERNATIONAL RETURNS & EXCHANGES -
If you’re looking to return orexchangeyour order (excluding semi-custom & custom orders), we’re here to help! You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee and shipping cost). To initiate a return orexchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
- RETURNS PROCESS FOR INTERNATIONAL ORDERS -
1. Purchase your own shipping label through your carrier of choice. All returns can be shipped to: your address?
2. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.
3. Seal the box and return it to us! Please save your tracking number in the event you need to track your package.
4. Once we receive your return, we will refund your original form of payment. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. Any returns postmarked after thirty (30) days of receipt by the customer, will be refused and the item(s) returned to sender. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item had arrived damaged).
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.
- TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS) -
You are responsible for any additional taxes and duties.
We are so sorry, but we cannot pre-determine customs fees and TMB Records is not responsible for any fees charged by customs. If you decide to refuse any shipments from TMB Records, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TMB Records. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Once your package has been received at TMB Records your refund or store credit will be processed within five (5) business days of receipt. Refunds will be credited back to your original method of payment. If you wish to make an exchange, please email you returns@tmbrecords.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged). TMB Records ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.